advertisement

New Dispute Platform a Must for Online Stores in the EU

New Dispute Platform a Must for Online Stores in the EU

2016-01-05 11:41

The European Union is working hard towards a digital single market. The latest move is a mandatory online dispute platform.

Alternative Dispute Resolution or Online Dispute Resolution (ADR/ODR) is a way for consumers to settle disputes out-of-court within the European Union.

New regulation will take effect on the 9th of January 2016 inside the EU regarding online disputes. E-commerce stores will now be required to inform customers of a special European platform that is said to open on the 9th January.

"Traders established within the Union engaging in online sales or service contracts, which are committed or obliged to use one or more ADR entities to resolve disputes with consumers, shall inform consumers about the existence of the ODR platform and the possibility of using the ODR platform for resolving their disputes."

"Shall Provide an Electronic Link"

The new ODR regulation will require online traders in all member states to provide a link to the EU online dispute platform, regardless of where the offer is made.

"They shall provide an electronic link to the ODR platform on their websites and, if the offer is made by e-mail, in that e-mail. The information shall also be provided, where applicable, in the general terms and conditions applicable to online sales and service contracts."

This new platform is said to make it faster, easier and less expensive for consumers and traders to resolve their disputes. The European Commission has also established an Expert Group composed of national ADR experts.

advertisement
advertisement

The ODR platform will allow consumers to submit their contractual dispute and conduct the ADR procedure online in any of the 23 official languages of the European Union. It is specificallty designed to help consumers who have bought goods or services online.

Also read: Settle Online Disputes at the Click of a Mouse

Julius Gunnilstam

Editor-in-chief

Born computer engineer - today e-commerce expert and the leader of the editorial team at Ecomony. Been writing about e-commerce for six years.

advertisement
Swedish Government to Outlaw Online Alcohol

Swedish Government to Outlaw Online Alcohol

Sweden is trying to restrict the free movement of goods within the EU.

Amazon.de Launches Free Delivery for 6 New Countries

Amazon.de Launches Free Delivery for 6 New Countries

Germany is looking to be the base for the company to take on Europe as free delivery expands to the Czech Republic, Denmark, Sweden, Finland, Hungary and Slovakia.

advertisement
advertisement
Alibaba Invests $1 Billion in Lazada

Alibaba Invests $1 Billion in Lazada

Alibaba now controls Rocket Internet's Amazon-clone in Southeast Asia.

Volvo Looking to Expand In-Car Deliveries

Exclusive: Volvo Looking to Expand In-Car Deliveries

The trunk deliveries of tomorrow are already here and now they are expanding in Europe.

advertisement
advertisement

Don't miss out on our weekly newsletter

Best Buy Expands Same-Day Delivery in 11 More Markets

Best Buy Expands Same-Day Delivery in 11 More Markets

The retail chain now offers the service in 13 US metropolitan areas covering 70% of the US population.

USA

"Virtual Reality Will Be an Integrated Part of Our Lives"

The Swedish furniture-retail giant Ikea wants its customers to furnish their homes before hitting the buy button.

Big Expansion of Amazon's Free Same-Day Service

Big Expansion of Amazon's Free Same-Day Service

Amazon's free same-day delivery service for its Prime members just expanded to 11 more metro areas.

advertisement
advertisement
The Unstaffed Store Expands to New Location

Exclusive: The Unstaffed Store Expands to New Location

The world's first unstaffed store has received attention worldwide and now another Swedish village seems to be in line for the so far unique concept.

advertisement
Swedish Unstaffed Store Sees Global Recognition

Swedish Unstaffed Store Sees Global Recognition

We have talked to the founder of Sweden's first unstaffed digital convenience store about his future e-commerce plans.

advertisement
advertisement
H&M Has Launched Online Shops for Seven New Markets

H&M Has Launched Online Shops for Seven New Markets

The Swedish fashion retailer is expanding its global online reach with dedicated websites in Croatia, Estonia, Latvia, Lithuania, Slovenia, Luxembourg and Ireland.

Insight: Does Size Really Matter?

Christoph Luetke Schelhowe, VP of Customer Experience at Zalando, reiterates the importance of the customer experience in the wake of Apple's newest mobile devices.

Now Everyone Can Record 60-Second Videos on Instagram

Not a minute too soon Instagram makes it possible for all users to post up to 60 seconds of video, not just advertisers.

advertisement
advertisement
EasySize Goes API and Puts Retailers in Control of Returns

EasySize Goes API and Puts Retailers in Control of Returns

Gulnaz Khusainova, CEO of EasySize, wants to make it easier for customers to shop online and easier for e-retailers to handle customers with a history of many returns.

About Ecomony.com

We are an independent news outlet reporting the latest news from the e-commerce economy.

Contact information

info@ecomony.com

Advertising inquiries

advertising@ecomony.com

Company details

EHANDEL SE AB
Organization number 556861-7517
EU Vat no SE556861751701