UPS is trying to avoid a repeat of 2013, when unseasonably cold and snowy weather combined with a surge in late, online orders led to missed deliveries on Christmas. Last year the carrier invested $175 million to improve holiday operations but this year UPS doesn´t seem to be as prepared.
According to Wall Street Journal UPS, who is looking to grow in the European market, is already strained in handling the surge in online sales that has resulted in higher holiday volumes than expected, causing a wave of disruptions that could spell trouble for the holiday season.
Managers Assigned to Work
Online sales peaked during the Thanksgiving holiday and consumers spent an estimated $4.45 billion online during Thanksgiving and Black Friday, according to a survey conducted by Adobe Systems. An increase of 14% compared to last year.
In order to handle the increased volumes UPS has assigned managers from corporate headquarters in Atlanta and elsewhere to work at delivery centers in Austin, Texas, Latham, N.Y., and other locations to handle the additional packages.