advertisement

Unhappy Amazon Customer Found Dildo in Shopping Basket A customer found a surprise in his Amazon account

Unhappy Amazon Customer Found Dildo in Shopping Basket

2016-01-05 15:25

An Amazon customer contacted the e-retailers customer service to complain about a purchase - next time he entered the site somebody had put a dildo in his basket.

Recently a woman shopping from Zalando's German website found her ordered bag containing a complementary sausage. This time it was a customer at Amazon.de who was in line for a strange surprise.

The customer, called Pedro in an article by Ars Technica UK, had ordered a book from Amazon.de but was unhappy with the purchase after having received a previous edition when he specifically wanted the latest one. Amazon did not manage to come up with the right edition and Pedro ended up having to cancel the entire order. Since he was not too pleased with the overall shopping experience he decided to give negative feedback in a customer satisfaction service.

Immediately Suspected Revenge Attack

Next time Pedro logged into Amazon.de he was very surprised to find someone had put a dildo called "The Hulk 10.25-inch Huge Dong Black" in his shopping basket, and he immediately suspected the attack was a revenge from Amazon’s customer service for his negative comments.

- If my best friend did it to me while I wasn't watching, of course I would find it funny. I'm not a prude. The problem is, I was at the office, in an open space, with people behind me. A guy and two girls were sitting by me when I opened up Amazon and they saw the contents of my shopping basket, Pedro told Ars.

Ars has not managed to completely confirm Pedro’s version of the story but several things indicates he is speaking the truth. He has presented an email where Amazon apologizes for the incident and a €100 voucher has been added to his Amazon account.

advertisement
advertisement

Surveys Assumed to Be Anonymous

However, neither Ars or Pedro have been able to find the answers to why and how the dildo ended up in Pedro’s basket in the first place. As Ars concludes, one would assume customer surveys to be somehow anonymous and the customers’ shopping accounts should not be open for anyone at Amazon to put items in.

As for Pedro, he points to an additional problem with the entire experience.

- Anyway the entry for "The Hulk" is completely misleading. I would expect something called "The Hulk" to be green. It's picture is pink and the description says it is black. My whole issue with Amazon.de started because of incorrect description of items -- and this entry does not help their case, he writes in a comment to Ars Technica.

Johanna Allhorn

Reporter

Journalist who has previously worked for several big media oulets making both newspapers and television broadcasts. Now contributing to the editorial content on Ecomony.

advertisement
Swedish Government to Outlaw Online Alcohol

Swedish Government to Outlaw Online Alcohol

Sweden is trying to restrict the free movement of goods within the EU.

Amazon.de Launches Free Delivery for 6 New Countries

Amazon.de Launches Free Delivery for 6 New Countries

Germany is looking to be the base for the company to take on Europe as free delivery expands to the Czech Republic, Denmark, Sweden, Finland, Hungary and Slovakia.

advertisement
advertisement
Alibaba Invests $1 Billion in Lazada

Alibaba Invests $1 Billion in Lazada

Alibaba now controls Rocket Internet's Amazon-clone in Southeast Asia.

Volvo Looking to Expand In-Car Deliveries

Exclusive: Volvo Looking to Expand In-Car Deliveries

The trunk deliveries of tomorrow are already here and now they are expanding in Europe.

advertisement
advertisement

Don't miss out on our weekly newsletter

Best Buy Expands Same-Day Delivery in 11 More Markets

Best Buy Expands Same-Day Delivery in 11 More Markets

The retail chain now offers the service in 13 US metropolitan areas covering 70% of the US population.

USA

"Virtual Reality Will Be an Integrated Part of Our Lives"

The Swedish furniture-retail giant Ikea wants its customers to furnish their homes before hitting the buy button.

Big Expansion of Amazon's Free Same-Day Service

Big Expansion of Amazon's Free Same-Day Service

Amazon's free same-day delivery service for its Prime members just expanded to 11 more metro areas.

advertisement
advertisement
The Unstaffed Store Expands to New Location

Exclusive: The Unstaffed Store Expands to New Location

The world's first unstaffed store has received attention worldwide and now another Swedish village seems to be in line for the so far unique concept.

advertisement
Swedish Unstaffed Store Sees Global Recognition

Swedish Unstaffed Store Sees Global Recognition

We have talked to the founder of Sweden's first unstaffed digital convenience store about his future e-commerce plans.

advertisement
advertisement
H&M Has Launched Online Shops for Seven New Markets

H&M Has Launched Online Shops for Seven New Markets

The Swedish fashion retailer is expanding its global online reach with dedicated websites in Croatia, Estonia, Latvia, Lithuania, Slovenia, Luxembourg and Ireland.

Insight: Does Size Really Matter?

Christoph Luetke Schelhowe, VP of Customer Experience at Zalando, reiterates the importance of the customer experience in the wake of Apple's newest mobile devices.

Now Everyone Can Record 60-Second Videos on Instagram

Not a minute too soon Instagram makes it possible for all users to post up to 60 seconds of video, not just advertisers.

advertisement
advertisement
EasySize Goes API and Puts Retailers in Control of Returns

EasySize Goes API and Puts Retailers in Control of Returns

Gulnaz Khusainova, CEO of EasySize, wants to make it easier for customers to shop online and easier for e-retailers to handle customers with a history of many returns.

About Ecomony.com

We are an independent news outlet reporting the latest news from the e-commerce economy.

Contact information

info@ecomony.com

Advertising inquiries

advertising@ecomony.com

Company details

EHANDEL SE AB
Organization number 556861-7517
EU Vat no SE556861751701