Recently a woman shopping from Zalando's German website found her ordered bag containing a complementary sausage. This time it was a customer at Amazon.de who was in line for a strange surprise.
The customer, called Pedro in an article by Ars Technica UK, had ordered a book from Amazon.de but was unhappy with the purchase after having received a previous edition when he specifically wanted the latest one. Amazon did not manage to come up with the right edition and Pedro ended up having to cancel the entire order. Since he was not too pleased with the overall shopping experience he decided to give negative feedback in a customer satisfaction service.
Immediately Suspected Revenge Attack
Next time Pedro logged into Amazon.de he was very surprised to find someone had put a dildo called "The Hulk 10.25-inch Huge Dong Black" in his shopping basket, and he immediately suspected the attack was a revenge from Amazon’s customer service for his negative comments.
- If my best friend did it to me while I wasn't watching, of course I would find it funny. I'm not a prude. The problem is, I was at the office, in an open space, with people behind me. A guy and two girls were sitting by me when I opened up Amazon and they saw the contents of my shopping basket, Pedro told Ars.
Ars has not managed to completely confirm Pedro’s version of the story but several things indicates he is speaking the truth. He has presented an email where Amazon apologizes for the incident and a €100 voucher has been added to his Amazon account.
Surveys Assumed to Be Anonymous
However, neither Ars or Pedro have been able to find the answers to why and how the dildo ended up in Pedro’s basket in the first place. As Ars concludes, one would assume customer surveys to be somehow anonymous and the customers’ shopping accounts should not be open for anyone at Amazon to put items in.
As for Pedro, he points to an additional problem with the entire experience.
- Anyway the entry for "The Hulk" is completely misleading. I would expect something called "The Hulk" to be green. It's picture is pink and the description says it is black. My whole issue with Amazon.de started because of incorrect description of items -- and this entry does not help their case, he writes in a comment to Ars Technica.